Heckfield Place is a luxury country house hotel, surrounded by 400 acres of grounds in Hampshire, with its own bio-dynamic farm and dairy.
Salt was asked to train the food and beverage team in delivering a service and hospitality that embodies the hotel values.
Report & Solutions programme from reviewing service and operations
Bespoke training workshops for both front and back of house teams
Developed the team in product knowledge
Improved guest relations and experiences
Implemented F&B Induction Training Plans
Sofia has been a great partner to plan and execute a bespoke training plan for our teams and has contributed tremendously to get us where we are today. Sofia’s training is very detailed and she managed to engage and connect with longer standing employees as well as the new employees at the same time so that our team left with more knowledge, confidence and excitement about our offering which helped us to elevate our service to the next level.
Alexander Pietzsch, F&B Director, Heckfield Place